Thank you for shopping at Primtech. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.
2. Initiating a Return
To initiate a return, please contact us at [Insert Email Address Here] or call us at [Insert Phone Number Here]. Please provide the following information:
We will provide you with instructions on how to return the item(s).
3. Return Shipping
You are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Insert Email Address Here] and send your item to: [Insert Return Address Here].
6. Non-Returnable Items
The following items cannot be returned:
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, depending on the circumstances.
8. Warranty
All products sold by Primtech are covered by the manufacturer’s warranty. Please refer to the warranty documentation included with your product for specific terms and conditions. Primtech will assist you in contacting the manufacturer for warranty claims.
9. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Primtech s.r.o.
[Insert Address Here]
[Insert Email Address Here]
[Insert Phone Number Here]
